ORDER PROCESSING TIME:
We prepare orders based on a first come, first served basis, and ship on the next business day.
If any products you’ve ordered are unavailable, we will notify you immediately. You will be charged accordingly for the items that are processed to ship.
For shipping within Canada:
Expedited Parcel - Delivered 2-7 business days after shipping, and available anywhere in Canada. Delivery date is not guaranteed.
Xpresspost - Delivered 2-3 business days after shipping, and available anywhere in Canada. Delivery date is guaranteed.
Priority - Delivered in 1-2 business days after shipping, and available anywhere in Canada. Delivery date is guaranteed.
For shipping within USA:
Xpresspost USA: Delivered 2-3 business days after shipping, and available anywhere in USA. Delivery date is guaranteed.
Expedited Parcel USA: Delivered 4-7 business days after shipping, and available anywhere in USA. Delivery date is not guaranteed.]
For International shipping:
Xpresspost International - Delivered 4-7 business days after shipping to over 70 international destinations. To find out if your location is available, please contact us at firstname.lastname@example.org
TRACKING YOUR ORDER: Once your order is shipped, we will email you a shipping confirmation with a tracking number. Please check your email and follow the link.
We are not responsible for lost or stolen packages that are confirmed to have been delivered to the provided address. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information.
SHIPPING COST & DELIVERY TIMES: Please note that these are estimated times only, as provided by Canada Post. Progoti does not guarantee delivery dates and shipping costs are non-refundable.
INTERNATIONAL ORDERS: International Duties are extra based on country.
UNDELIVERABLE OR REFUSED PACKAGES: Packages returned to Progoti due to incorrect, insufficient, or an undeliverable address, or for refusal of delivery, will be refunded excluding shipping cost and a 10% processing and handling fee.