Shipping

ORDER PROCESSING TIME: We prepare orders based on a first come first serve and ship on the next business day. 

If any of the ordered product(s) are not available, we will notify you immediately, and you will be charged according to the item(s) processed to ship.

Shipping methods:

For Canada there are three methods available

Expedited Parcel - Normally takes 2-7 business days after shipping anywhere in Canada. Delivery date is not guaranteed. 

Xpresspost - Delivered in 2-3 business days after shipping anywhere in Canada. Delivery date is guaranteed.

Priority - Delivered in 1-2 business days after shipping anywhere in Canada. Delivery date is guaranteed.

For USA there are two options

Xpresspost USA - Delivered in 2-3 business days after shipping anywhere in USA. Delivery date is guaranteed.

Expedited Parcel USA - Normally delivered 4-7 business days after shipping anywhere in USA. Delivery date is not guaranteed.

For International

Xpresspost International - Normally delivered 4-7 business days after shipping to over 70 international destinations. To find out if your location is on the list please contact us customerservice@progoti.ca. 

TRACKING YOUR ORDER: Once your order is shipped, you will receive via email a shipping confirmation with a tracking number.  Please check your email and follow the link.

We are not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information and shipping carrier information for the customer to investigate.

SHIPPING COST & DELIVERY TIMES Please note, these are estimated times only as provided by Canada Post, Progoti does not guarantee delivery dates & shipping cost is non-refundable.

INTERNATIONAL ORDERS

Duties are extra based on the country where your shipping address is.

UNDELIVERABLE OR REFUSED PACKAGES: Packages returned to us due to incorrect/insufficient/undeliverable address or if you refused delivery of a package, will  be refunded excluding shipping cost plus a 10% processing/handling fee.

 

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